Refund policy

7 Day Refund Policy

 

In the unfortunate event you receive a product that was damaged in transit or a manufacturing error and/or the item is unfit for its intended purpose please contact us at mitchell@popincollectables.com.au or Phone: 0466691804 upon receiving your package.

 

 

We recognize the importance of your favorite collectables and will usually contact you back within 1-2 business days after receiving an inquiry.

 

Please note all damage or defects inquiries on products need to be within the 7 days of you receiving your goods at your nominated address.

 

Pictures of products and packaging are taken Pre-Transit too prove our love & care for your package and its contents to help prevent any disputes.

 

All refunds are at the discretion of POPin Collectables. Unless your item is deemed defective or is different from what was advertised, you will not be entitled to a refund.

  • We do not accept Change of Mind for refund requests or incorrect purchases made
    • International refunds that are issued will be made in Australian Dollars (AUD) at the current exchange rate. POPin Collectables is not liable for any variation in amount refunded due to current exchange rates.
    • If a Change of Mind Refund Request is granted, there will be a fee and deduction of $5.00 AUD from the total amount refunded for a Re-stocking fee. All Transaction Fees paid are non-refundable and are deducted from the total amount refunded.
    • In the event of receiving a damaged or defective product we may ask for proof of damages and request pictures be sent to our email.
    • If a product has been found to have a defect or damage and we acknowledge the item is defective or damaged, We will refund the amount spent and send out a return label to your nominated delivery address for you to send the defective or damaged item back to us at our HQ.
    • All item returns deemed defective or damaged must be sent back in the items original packaging or box it was received.
    • All refunds take up too 14-30 days to show up in your card statement.
    • All Refunds will be issued to the exact same card the payment was made on.
    FUNKO POP! & FUNKO SODA DAMAGES POLICY
    • This particular toy line and products are mass produced from various different manufactures across East-Asia. Funko have their own Quality Control (QC) for their products to ensure they are fit for us as a retailer to sell
    •  In saying that they are MASS PRODUCED and minor variations may occur.
    •  This can include but is not limited to, minor paint variations, scuff marks, creases on packaging, dints on cans, stickers included or not included or a different size, Soda Pogs included, not included etc.
    •  These products have passed Funko (QC) and have been deemed fit for retail markets across the globe by Funko themselves.
    • We will not be replacing or refunding products that have "minor variations". The products are still fit for their intended purpose, which is a fun collectable toy to play with or display. 

     

    • For people seeking a perfect box or product there is simply nothing more we can do as a retailer.